Katie White, BSRT (N) (CT), CNMT

Katie is the builder behind a patient navigation program that keeps incidental imaging findings from falling through the cracks. Selected to operationalize a strategic quality and patient safety initiative at MUSC Health, Katie turned that vision into a sustainable, closed-loop follow-up model.

Katie developed the workflows, operational processes and interdisciplinary relationships that ensure findings are risk-stratified, communicated to patients and providers, tracked through the recommended timeframe and followed to a documented outcome. Her navigators conduct detailed chart reviews, stay in contact with patients and ordering providers, and help connect patients with primary care or specialty services.

The results speak for themselves. Since April 2024, the program has supported more than 5,200 patients. In Charleston alone, it tracked 4,427 incidental findings through August 2026, facilitated 1,512 completed follow-up scans and surfaced 656 clinically significant findings requiring action, roughly one in seven. It also has generated more than $807,000 in downstream radiology revenue, proof that closing the loop delivers both clinical and organizational value.

Katie has refined the program through the American College of Radiology Learning Network’s Recommendations Follow-Up Improvement Collaborative, bringing structured quality-improvement methods and national best practices to her team’s work. What began in Charleston is now a model for systemwide expansion.