Intelerad Announces Record Year for FY2017

Montreal, Canada – Intelerad Medical Systems™, a leader in enterprise workflow solutions, today announced that it set company records for revenues and new customer signings in FY2017, including large organizations with millions of annual studies.

“In the past 12 months, we’ve had more than 35 healthcare providers select Intelerad as their medical imaging platform, and are proud to keep the long-term business of our existing clients as well,” said Randall Oka, President and CEO, Intelerad. “We believe this success comes from our single-vendor, best-of-breed approach and our continued investment in innovation and client services.”

Launching Innovative New Solutions
In particular, Intelerad made significant investment in clinical data management and workflow intelligence. This includes CosmosOne™, a highly scalable and high-performing medical archive; SmartWorklist™, with cross-enterprise workflow assignment capabilities, licensing, credentialing and patient confidentiality access controls, as well as real-time and predictive analytics; and SmartLayouts™, an intuitive layout management system for creating and sharing hanging protocols across the enterprise.

Investing in Client Services
Intelerad also placed tremendous focus on client services in FY2017. Following the launch of NorthStar Client Services, the company has started rolling out the new Intelerad Service Portal. Powered by ServiceNow®, Intelerad’s new service platform provides easy access to valued knowledge, and enables more effective handling of service requests and incidents, contributing to the overall quality and consistency of the service experience.

“With NorthStar Client Services, our goal is to exceed client expectations and ensure their success,” said Michel Desgagné, Chief Customer Officer, Intelerad. “We set ambitious benchmarks in terms of support, and from the metrics we track, we have achieved significant improvement in responsiveness and lead times over the past 12 months. We’ve also received positive feedback from our clients on implementation and training, which is a testament to our focus on achieving tangible outcomes for our clients.”

At RSNA 2017, Intelerad will be located at booth 8113. To book a demo, visit http://www4.intelerad.com/e/5662/rsna/5c8l1x/1528306289.