I am sure that many of you have read the great 2004 book by Fred Lee, If Disney Ran Your Hospital.¹ I have often used the material in this definitive treatise on customer service in my strategic-planning retreats, as the ideas and concepts about which Lee writes are timeless and apply to virtually any service organization.

The best way to minimize denials is to prevent them in the first place, by making sure that medical claims meet the requirements for clean claims. A clean claim is defined as a claim that meets the standards required by insurance carriers for payment on first submission.

When Barry D. Pressman, MD, FACR, began his radiology career, Nixon was resigning from the White House and neuroradiology was just developing as a specialty. Musculoskeletal radiology largely meant reading bone radiographs. Pressman says, “CT came on the scene in 1972, but we didn’t even know how to spell it yet. Now, we have all these new

Why would orthopedic surgeons bypass a nearby hospital or imaging center when referring patients? If they happened to be in the Midwest, they might prefer the subspecialized interpretations offered by Linda L. Dew, MD, FRCPC. After more than two decades as a practicing radiologist, Dew has developed expertise in imaging of the feet, ankles, hands,

When Keith Dreyer, DO, PhD, speaks to an audience of radiologists on meaningful use (something he does quite often, these days), he always asks for a show of hands to determine who is doing what with regard to demonstrating meaningful use of IT. Dreyer, vice chair of radiology computing and information sciences at Massachusetts General Hospital in

It was the radiology community’s version of the shot heard ‘round the world: in April 2010, the Continuing Extension Act of 2010 revised the Health Information Technology for Economic and Clinical Health (HITECH) Act’s definition of a hospital-based eligible professional to include hospital-based physicians practicing in outpatient settings,

Click the image to view The 75 Largest Private Radiology Practices | Click here to download the PDF Introduction During the break of a radiology-group retreat, a young radiologist was congratulating a radiologist 30 years his senior on his upcoming retirement. The young radiologist commented on how lucky the retiring radiologist was to have live