PocketHealth's latest agentic AI offering improves patient compliance, reduces administrative costs
PocketHealth—a company that specializes in developing agentic AI solutions for health systems—is set to roll out a new product that promises to streamline administrative tasks in imaging workflows.
The company announced the launch of Conductor on Friday. Conductor is a platform of AI-enabled agents that can read clinical documents and orders, call patients and orchestrate appointments. Experts involved in its development are optimistic about the platform’s potential for automating patient communications, improving compliance and raking in significant savings in operating costs.
“Healthcare’s biggest bottleneck isn’t clinical; it’s the manual work that lives between systems,” Rishi Nayyar, co-founder and CEO of PocketHealth, said in a release. “Until now, automation couldn’t handle the complexity of those workflows. Advances in agentic AI —combining large language, vision and voice models —finally make true end-to-end workflow automation possible.”
Conductor can be used to process digital imaging requisitions, schedule and reschedule appointments, send patient reminders and updates, create orders, manage inbound calls via conversational AI and take on additional repetitive administrative tasks. It has already been deployed across numerous organizations. Case studies from those organizations have been positive thus far, confirming that Conductor can achieve the work of nearly 20 full-time administrative employees handling hundreds of calls per day. This frees up staff to handle patient-facing tasks and saves facilities tens of thousands of dollars in the process.
According to a recent case study out of Mackenzie Health—a large regional health network in Ontario—Conductor’s assistance with over 190,000 imaging appointments helped the network save more than $110,000 in a year in administrative costs. What’s more, the platform’s patient communications resulted in an 80% reduction in patients arriving at the wrong location for their exam.
“Administrative inefficiencies are one of healthcare’s biggest hidden costs,” Ram Chadalavada, MD, chief medical officer at PocketHealth, noted. “When automation is designed with clinical and compliance guardrails in place, it doesn’t just save time and cost, it improves accuracy, traceability, and ultimately, patient safety.”
This platform now extends beyond just imaging and can be utilized across entire health systems. PocketHealth will be offering demonstrations of Conductor at this year’s annual RSNA conference that kicks off in Chicago on November 30.
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In addition to her background in journalism, Hannah also has patient-facing experience in clinical settings, having spent more than 12 years working as a registered rad tech. She began covering the medical imaging industry for Innovate Healthcare in 2021.